FAQs2018-11-20T10:41:25+00:00

FAQs

ShareforYou is a programme to deliver secure virtual health and social care records in the Greater Manchester North East Sector (GM NES). ShareforYou pulls key information from several different health and social care records and stores it in one combined record. This enables health and social care professionals to find all the key information for your care in one place.

At the moment, every health and social care organisation that you use has a different set of patient or service user records for you. These records may duplicate information or one record might hold information about your treatment, care and support that another one doesn’t. To provide the best care to you as a patient or service user it is essential that health and social care professionals have access to the most up-to-date information.

ShareforYou data is hosted by Greater Manchester Shared Services on behalf of the NHS and social care organisations in the North East Sector of Greater Manchester. The main contracts sit with the Clinical Commissioning Groups in the sector. The system is overseen by senior managers and clinicians across all partner organisations. A data sharing framework is in place and signed by all the organisations taking part, to ensure that all information is handled safely and securely.

To provide the best treatment, care and support to you as a patient or service user it is essential that health and social care professionals have access to the most up-to-date information about you in one place. Information is already shared between health and social care organisations by phone and through paper records. The ShareforYou Care Record allows this sharing process to happen more efficiently, enabling better care for you.

The information shared can be from a range of services including hospitals, social care and your GP practice. Sharing information between these services will allow those that are caring for you, especially when more than one professional is involved, to make better joined up decisions and work with you more effectively. Above all professionals involved in your care will have access to the same information which will mean less repetition, as well as faster and safer care and treatment.

For example, if you go into hospital in an emergency, the person treating you will know what medication your GP has prescribed for you. It also means that when you visit your GP, they will be able to see what treatments or tests you have received in hospital.

No. Health and social care providers can legally share information to provide you with care, under current legislation. Your ShareforYou Care Record will be created automatically. The legal basis to create and share your information for the purposes of your direct care comes under the General Data Protection Regulations (GDPR), conditions 6(1)(e) and (9)(2)(h).

If you inform your GP that you do not want your data to be shared you can ‘opt out’ and a ShareforYou Care Record will not be created for you.  If you opt out, the only way to change this is to go back to your GP again to ask them to ‘opt’ you back in.

When deciding whether to opt out, you should bear in mind that choosing not to share your information could make it more difficult in certain situations for health and social care workers to provide you with care you need quickly and safely.

For example if you visited A&E in an emergency and staff were unable to access important information from your care records this might affect their ability to make clinical decisions or provide urgent care quickly.

The more health or social care organisations involved in your care the more information will be shared in your ShareforYou Care Record.   Information about the organisations that are included can be found under the “Who’s involved?” area of this site.

By law, everyone working in, or on behalf of, the NHS and adult social care must follow strict information governance rules designed to respect your privacy and keep all information about you safe. The ShareforYou Care Record will be held on a secure, encrypted system at a NHS Data Centre. The system keeps a record of everyone who has accessed a patient record, the time and date when they accessed it and the information they were viewing. The laws on data protection are clear and we take them very seriously. We regularly check to make sure that only people who need to see your patient record are viewing it.

Your medical records will still be confidential. They will only be looked at by people who are directly involved in your care. Your information isn’t shared with anyone who doesn’t need it to provide treatment, care and support to you. Health and care staff use information within your ShareforYou Record to find out vital details about you and your medical and care history that will help them give you the best care and advice possible.

Your details will be kept safe and won’t be made public, passed on to a third party who is not directly involved in your care, used for advertising or sold.

To protect your privacy and confidentiality, only health and care staff who are involved in your care are allowed access to your record.  The ShareforYou Record keeps a full record (called an audit trail) of everyone that has accessed or looked at your record in the system.

The ShareforYou Care Record is a “view only” system which draws information from several health and social care systems. Information cannot be added or amended on the ShareforYou Care Record. Health and social care professional can still update your records within their own systems; any changes made in these systems will be reflected in information in your ShareforYou Care Record.

No. The ShareforYou Care Record will only be available to the NHS and social care organisations in GM NES that have signed up to the system.

The Local Care Record allows professionals involved in your care to view your care record and improve the services they provide. The system is growing and over time will include your care records held in organisations from other localities in Greater Manchester. In the meantime, organisations and professionals will still continue to share information in other ways, which may take a little more time.

There is also a separate national project called the Summary Care Record.  As the name suggests, the Summary Care Record does not contain detailed information about a patient’s medical history, but contains a summary of important health information. More information about the Summary Care Record can be found at www.nhscarerecords.nhs.uk.

No. The system works at the care provider level and we are not able to set up individually tailored requests for access simply because it would be very complex to administer and manage. We have purposely included other organisations such as community care, mental health care or social care services so that we can deliver the very best care for the citizens of the GM NES.

We are only sharing commonly asked for information and have put safeguards in place so that only people directly involved in your care will have access to it.

We are conscious that there is a demand from patients for a patient portal and have already identified this within our future scope, but at the moment the ShareforYou Care Record is only available to registered Health and Social Care users in the GM NES.

Patients have a legal right to request access to any information that an organisation holds about them. Each individual organisation that contributes information to your ShareforYou Care Record has a responsibility to handle these “Subject Access Requests”.

Should you wish to access your records this way, contact the organisation who holds the part of the record you are interested in directly, e.g. your GP, hospital, mental health trust or social care team.

No, the ShareforYou Care Record is only used for direct care and support by professionals involved in your care.

No, the ShareforYou Care Record is only used for direct care and support by professionals involved in your care.

Please contact the care provider alleged of improper use directly to register a complaint.